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SHAKE, LOAD, N' SPRAY
Frequently asked questions
Container/Bottle Sizing
Most colors will come in 30mL, or 1fl.oz.
Primers and custom mixes will come in 60mL, or 2fl.oz.
2K Clears will come in 30mL, 1fl.oz, and catalyst in 10mL, or 0.3fl.oz.
2K Primers will come in 60mL, 2fl.oz, and catalyst in 15mL, or 0.5fl.oz.
Please note multiple quantity order on 30mL colors will be combined in one 60mL with your quantity circled but it will maintain 30mL labeling.
All fluids are bottled with volumetric estimation. Product levels may differ packaging to packaging and expect margin of error of +-3.
Return & Cancellation policies
All sales are final. No returns/cancellations can be accepted once the product is dispatched.
For cancellations, please contact us ASAP after placing an order, and this will result in a 10% fee.
Each order will be treated as a separate one, please note that combining shipments may not be available depending on the dispatch status.
The shipping fee is subsidized rate by Splash Paints. Please note that shipping fees are non-refundable fee. Any returned package will require surcharge of $10 for reprocessing.
Promotion offers cannot be applied outside of the advertised period. No exceptions for fairness.
If parcel damages occur or lost, please contact us and your courier immediately for help.
Splash Paints guarantees 100% product satisfaction regardless of the origin of purchase*. If you have any issues with your experience, please contact us immediately for help.
You must present a receipt/order ID to qualify for replacements/refunds.
*Origin of purchase must be from our present or past dealers. Failure to provide proof of purchase will result in a denied warranty.
Compressor PSI and airbrush needle size recommendations
Air pressure is optimal between 25-30 PSI. Compressor must have regulator and a reserve tank. Moisture and dirt trap filter is recommended.
Airbrush needle size must be between 0.2mm and 0.5mm.
0.35mm needle works best all around.
Ideal setup; 0.2mm for clear, 0.3mm for colors, and 0.35mm or larger for primers.
Important Safety and Product Information
We offer acrylic lacquer based color matched paints ready to spray for airbrush.
Pearls and metallics sizes are carefully considered to match scale models.
2K primers and 2K clearcoats contain Isocynate. Use 3M 60921 for your protection.
Only use NIOSH approved/certified respirators , eye protection, and spray in a well ventillated area or outdoors only away from people and pets.
Misuse of our products can cause serious bodily injuries through prolonged and repeated exposure and can result in death.
Our products are only for airbrush use only.
Shipping and processing time
Most orders ship within 24 to 48 hours. Additional delays may occur during holiday seasons.
Domestic orders typically arrive within 2-6 business days.
International orders usually arrive within 7-14 business days.
Refer to your courier service hub for any delays or unexpected natural disasters.
Promotions and Reward Point Policy
You will automatically earn 5% of $ amount spent as reward points in your registered account on the official website only.
Promotions cannot be extended beyond the explicitly stated time period.
If the discount promotion exceeds 10%, a reward cannot be earned.
Rewards points can be redeemed at any time, regardless of ongoing promotions, with any purchase.
Reward points are non-refundable. Please double-check before use.
